Rayner kicked off a new strategic partnership with Promptly earlier this month, centered around a U.S. expansion of its artificial intelligence (AI)-base patient education platform.
Let’s start with the basics—these players.
If it feels like we just reported on Rayner, that’s because we did: The British ophthalmic medical product manufacturer was granted FDA approval late last month for the RayOne Galaxy and RayOne Galaxy Toric, an AI-developed spiral intraocular (IOL) platform.
- To note: The platform’s regulatory approval also coincided with its U.S. commercial launch.
See here for more recent regulatory updates from the company.
And what do we know about this patient education platform?
Developed by Innoptix, Rayner’s digital arm, the eyejourney platform was introduced in February 2026 as a patient education and engagement platform for ophthalmic surgery clinics.
The general idea: to keep patients informed from the first consultation through the recovery process— while simultaneously reducing clinic staff workload.
How it does this: by integrating education, consent, and workflow efficiency into a single space to simplify—and customize—the patient experience.
Tell me more.
Patients can access eyejourney as a mobile and iPad app while ophthalmic clinics gain access via the eyejourney portal.
Patients get: on-demand, structured education, automated reminders, personalized messaging, AI-generated videos, and digital consent (see here for specific on each of these).
Clinics get: a digital dashboard with an “at-a-glance” view of patients' engagement on the app, including their onboarding status, medication adherence, and education completion.
- Key metrics: let clinic teams spot any potential issues early on and track patients’ performance over time.
Nice! So how does Promptly fit into this?
Founded by CEO Anish Kapur, MD, the U.S.-based company is the developer of Patient Experience Suite—a patient experience software for medical practices in five specialty areas (ophthalmology included).
Among the suite’s offerings:
- Appointment scheduling, digital intake, and patient communication
- Insurance verification, which it describes as “unlimited real-time eligibility checks”
- Referral management, including a referral portal with AI fax
- Payments, reputation management, patient data management, and CRM
- (Coming soon): an AI feature called PaigeAI
And in related news: Check out the details of Promptly’s 2025 integration with CareCredit.
How does this differ from other practice management software?
The company refers to its streamlined, centralized system as “much more than your average EHR,” since it operates as an all-in-one approach that covers the entire patient lifecycle (not just current appointments).
Check out how it works with ophthalmology clinics.
And see here for a case study supporting its use.
Now explain the integration with eyejourney.
First, keep in mind: Promptly’s software is for ophthalmic clinics based in the United States.
And through this strategic partnership, U.S. patients can reportedly now “automatically enroll onto the eyejourney platform the moment they enter a clinic's system, with no manual processing or disruption to existing workflows.”
Explain the benefits of this.
The partnership is intended to support clinics and ensure a “smoother overall patient experience by offering shorter consultations and a lighter administrative load (for both clinical and admin teams).
Do we know the pricing?
Great question. While individual pricing is available for eyejourney and Promptly, it’s not immediately clear if (or how) their integration will affect those numbers.
We’d recommend checking in with the companies for those details.
Speaking of checking in … how can interested ophthalmic clinics get started?
Click here to request a demo of Promptly. Click here for more details on eyejourney.