Refresh me on the company.
Topcon Healthcare is a global provider of medical devices and software solutions within the ophthalmic community, with a focus on solving societal challenges in healthcare: rising medical costs, healthcare access, and physician shortages.
What kind of devices do they offer?
The company’s medical device products are designed for:
- Retina: slit lamps, fundus cameras, optical coherence tomography [OCT]
- Glaucoma: perimeters, OCT, tonometer, data management
- Cataract: corneal analyzer, microscopes, pre-testing
- Refractive: auto refractometer, lensmeter, microscopes, topographer, etc.
- Exam lane: slit lamp, exam lane equipment
- Digital health: remote diagnostics, diabetic retinopathy screening, data management
Now talk about this new portal.
As an eyecare industry first, the Customer Care Portal provides Topcon customers instant access to the company’s support for any of the following services:
- Submission and follow-up service requests
- Download product manuals and user guides
- Opt in or out of alert notifications
- Product maintenance and utilization guidance
- Contact salesperson or check order status
The portal also features a dashboard that can alert customers of any pending orders and open service cases.
Does it cost anything?
Nope! According to the company, it’s completely free! Just head over here to register and create an account.
Where is this available?
The portal is available to Topcon customers in the United States, Canada, and Latin America.